Horrible experience ever

I placed an order on the 14th December and today its the 28th December and i still havnt received my parcel yet which was supposed to be a Christmas gift for someone. The sad part is that the agents kept calling me every hour when i told them am still deciding on the purchase.. Now when i call to follow up on my order they drop my call... Today i called and asked to cancel the order they just hung up on me again... I regret placing an order and trusting you guys with my personal information