Horrible Experience

Worst experience ever. They don't even deserve one star. Will never use them again and wouldn't recommend that anyone does. On 09 December I called and asked if I were to place an order if the item will arrive before Christmas. I was told if theres stock it will. She checked for stock and said there is stock so I will receive the item before Christmas. I requested that I collect it at the warehouse. I made the payment to the Standard Bank account as I am also with standard bank. When I called the following week, I was told the item was dispatched on the 12 December and should be ready to collect within 5 - 7 working days. By the 24the December I still have not received my item and requested that it be cancelled. I was told the money should be credited into my account that it was paid out of . On the 31st December I received a message saying my my credit was successfully processed on my HomeChoice cash account. I then called and asked how long it will take to reflect, I was told it will reflect within 48 - 72 hours. I then called on the 06 January and was told it was not proceed into my account and he then took my bank details and logged it. I received a text saying it was logged. He said it should take 24 - 48hrs for approval the I will receive a text to notify me if it has been approved. On 11 January I received a text saying it was approved and funds will be available within 48 - 72hrs. Which would mean it will be available on the 14th January for the latest. Yesterday 13 January, I received a call and then the phone cut out. I called back to customer services and was put on hold for 10minuts then I hung up. Today 14 January, I received another missed call from HomeChoice so I called back. Once again I was put on hole for 7minutes I then hung up and called back. I eventually spoke to someone who assisted me and was told the funds will only be available in my account on 20/21 January. This is totally UNEXCEPTABLE!!!!! If I have an account with you and my payment is due on the 30th of each month and I don't pay on time I get penalized. The fact that I received a text stating clearly that my funds would be available by today and then get told it will only be available in a week is beyond appalling. What compensation will I be getting for this horrible experience???? The sad part is I used to work there 20years ago and it was definitely not like this. I'm totally disgusted as I did not budget for the F@~K up.