Horrible experience and horrible customer service

Horrible experience. Bought a gaming chair from them 1 year ago, the wheel broke off and they came to collect the chair to replace it. Its now 6 months later and they do not know where the chair is. I call them probably about 3- 4 times per month and when they don't just randomly drop the phone in my ear, they tell me they will call me back, which they never do. Every month the deduction goes off for R500 and I don't even have the product. They do not want to give me a refund. From the 6 times I called customer service this week, 3 times they dropped the phone in my ear while in the middle of the conversation trying to get this sorted.

Do not purchase anything from them, their prices are anyway ridiculously expensive.