1 reviews | Active since Oct 2014
HORRIBLE DELIVERY HANDLING PROCESS & UNPROFESSIONAL AGENTS
Bought items from Homechoice online last week and for some reason they want to deliver them to my old address in CPT even though I specified the correct (my current) delivery address before I placed the order. I wrote an email to them yesterday with the correct address and I called to make the address change and was told they could only deliver to the address they have on the system and that if i needed to make a change to the delivery address I should submit my ID and current proof of address *sigh*. I didnt understand that but I did it anyway. Now I'm calling to check if they've received the details and I'm being sent all over the place making calls that go to dead lines or unending waits. I eventually got through only to be confronted by a rude agent who said I'd need to wait 7-14 workdays without even listen to my predicament.
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If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice