1 reviews | Active since Oct 2013
HORRIBLE CUSTOMER SERVICES AND TOO MANY ISSUES
I am too angry for words at this moment. Just got off a call with BONISWA, VERY RUDE and ******** woman! I called to find out why it is all of a sudden that i need to pay almost R100 extra from what I know as my initial installment amount. From day 1 I have been having issues wth homechoice, at 1st I ws told hd received my order yet I did not, tht case gt resolved n I received credit bk in2 my Acc, then TWO TIMES I gt the wrong order from u guys!It gt to a point where I evn blocked ALL homechoice sales nrs!I gt a new fone and obviously all nrs gt unblocked. I gt a call again n eventually made an order as my LAST ATTEMPT. Now, I ws told tht on one account my TOTAL debit order would be R155, 63 and the other R94,67.. I hd calculated and budgeted for tht amount. Wat I understood FROM TOTAL is tht it includes ALL costs. I also understood your service charges but nw I'm shocked at the new statement with R112. 39 interest. The woman tht ws assisting got VERY VERY RUDE TO THE POINT THT when I ws yelling her about my disappointment wth homechoice for all these problems she told me tht homechoice does hv a problem but I DO, told me not to talk to her like I'm talking to my kids! The ****** NERVE she has! If you continue to keep people like her in your company then I guarantee tht ul continue having the same complaint reviews tht I'm seeing here on HP... I will never refer Any1 to homechoice, most of the consultants iv dealt with are all ***********, tht why in all my homechoice orders iv been having problems. Please fix up your staff bcz from where I'm at I'm pretty sure u hv far less customers that u are meant to have as a reputable company bcz of such incidences.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
