TM
Thania M
1 reviews | Active since Sept 2017
30 Oct 2024, 10:55
HORRIBLE CUSTOMER SERVICE FROM HOMECHOICE
I have had an account with Home Choice for over 3 years, I have settled the account, and when I request a paid-up letter they keep handing my account to different debt collectors which also causes a bad credit score for me. I have been requesting a detailed statement to see why they can't send me a paid-up letter, but they don't want to assist. I have been fighting with different debt collectors for over 2 months but no one is willing to help. I am super frustrated. Joyce -
Helpful (0)
Replies (1)0
Replies (1)
Homechoice's replyOfficial
30 Oct 2024, 10:59Hi Thania,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
The Customer Support Team
Homechoice's reply30 Oct 2024, 10:59
Official
Hi Thania,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
The Customer Support Team