Horrible customer service from Homechoice

I would never recommend anyone to buy appliances from Homechoice I'm having the most unpleasant experience with them i bought a tv did not have the tv for 2 months and the screen had a ink line on the side I called reported it and inform me they will pick it up for repairs. since I'm still in the warrantee period they send out a courier guy to collect my tv by me on the 09/11/2021 still to day I have not receive my tv back and since November I called in to query my tv there apparently no sing of my tv that it was book for repairs when ever I call I always get to speak to consultants that does not know anything or they not interested in helping me when I requested to speak to manger then phone gets drop in my ears the only feedback I get is they have escalate the claim to the relevant department and I cant speak to them one of the agents will call me once they have feedback since November last year no agent has called me with feedback but when ever I contact Homechoice the agent is escalating the query not sure how may queries need too be log before someone can call me back with feedback I will open a case against homechioce to report my Tv ****** and should they list me on Transunion I will take the matter further have all the agents names times, dates I called in every second day and everyday same **** answer.