TK
Thokozile K
1 reviews | Active since Sept 2024
09 Sept 2024, 16:11
HORRIBLE CUSTOMER SERVICE FROM HOMECHOICE !!!
I bought a laptop at HomeChoice that arrived on the 18th of May. The laptop had a problem and I was told to give it back to Home Choice Bloemfontein Showroom on the 14th of June to send to Cape Town to their Head Office . It is the 09th of September and after numerous times going to the branch to find out what’s happening,I still do not know!! However they are quick to call and tell me to pay for something that I’m not even using! I have indicated to the branch and HomeChoice Support on email that I do not want that laptop anymore. There is no customer service! No one is saying anything but they are able to send a statement and have people call me a million times a day to pay?? Pay for what ? The laptop is with them and it has been over months without knowing what’s wrong with the laptop. I need URGENT help with this. I’m tired of this company and I want to close my account with immediate effect! I will never buy from them and I will never recommend anyone to do the same.
Helpful (0)
Replies (8)0
Replies (8)
Homechoice's replyOfficial
09 Sept 2024, 16:13Hi Thokozile,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply09 Sept 2024, 16:13
Official
Hi Thokozile,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
TK
Thokozile K's updateReviewer Update
13 Sept 2024, 14:11I still haven’t been assisted! There is someone who sent me an email saying I must send the return slip ,couldn’t get it, then I was told they will contact the Bloemfontein Showroom ,I’m not sure how does this make the fact that I do not want the laptop anymore work. What irritates me the most is how I’m expected to “PAY” for something I’m not even using.
TK
Thokozile K's update13 Sept 2024, 14:11
Reviewer Update
I still haven’t been assisted! There is someone who sent me an email saying I must send the return slip ,couldn’t get it, then I was told they will contact the Bloemfontein Showroom ,I’m not sure how does this make the fact that I do not want the laptop anymore work. What irritates me the most is how I’m expected to “PAY” for something I’m not even using.
TK
Thokozile K's updateReviewer Update
02 Oct 2024, 11:02I went to Home-Choice, to ask what’s happening again because they fail when it comes to providing feedback to a valuable customer , that consultant at Bloemfontein Showroom said “he forgot to give me feedback” , please explain to me why I should be the one going after them. Also , they are now threatening to hand me over to the attorneys when the laptop is still with them from June!!!! I cannot wait to close this horrible account!!!!! I’ve had enough of this company that lacks solutions!!
TK
Thokozile K's update02 Oct 2024, 11:02
Reviewer Update
I went to Home-Choice, to ask what’s happening again because they fail when it comes to providing feedback to a valuable customer , that consultant at Bloemfontein Showroom said “he forgot to give me feedback” , please explain to me why I should be the one going after them. Also , they are now threatening to hand me over to the attorneys when the laptop is still with them from June!!!! I cannot wait to close this horrible account!!!!! I’ve had enough of this company that lacks solutions!!
Homechoice's replyOfficial
02 Oct 2024, 12:05Hi Thokozile,
We have responded to your email, please check your inbox.
Regards,
Nosiphiwo
We have responded to your email, please check your inbox.
Regards,
Nosiphiwo
Homechoice's reply02 Oct 2024, 12:05
Official
Hi Thokozile,
We have responded to your email, please check your inbox.
Regards,
Nosiphiwo
We have responded to your email, please check your inbox.
Regards,
Nosiphiwo
TK
Thokozile K's updateReviewer Update
21 Oct 2024, 09:47Good day,
I have settled the Home Choice account and had it closed!! Can you please just help me get my credit back from this company because I already bought a new laptop and I don’t want that laptop anymore!!! Their products are clearly not a 100% because I only used that laptop for 2 weeks and it had a problem with a screen and had to go back to a warehouse! What’s more frustrating is that I’m expected to pay R1380 for them to fix the screen ? Please tell me why doesn’t it have a warranty? Why am I expected to pay for a screen of a laptop I hardly used for a month ? Other companies are able to assist a client with their products because they have a warranty , what kind of a company is HomeChoice ? They have the audacity to tell me that that laptop doesn’t have insurance?
I have settled the Home Choice account and had it closed!! Can you please just help me get my credit back from this company because I already bought a new laptop and I don’t want that laptop anymore!!! Their products are clearly not a 100% because I only used that laptop for 2 weeks and it had a problem with a screen and had to go back to a warehouse! What’s more frustrating is that I’m expected to pay R1380 for them to fix the screen ? Please tell me why doesn’t it have a warranty? Why am I expected to pay for a screen of a laptop I hardly used for a month ? Other companies are able to assist a client with their products because they have a warranty , what kind of a company is HomeChoice ? They have the audacity to tell me that that laptop doesn’t have insurance?
TK
Thokozile K's update21 Oct 2024, 09:47
Reviewer Update
Good day,
I have settled the Home Choice account and had it closed!! Can you please just help me get my credit back from this company because I already bought a new laptop and I don’t want that laptop anymore!!! Their products are clearly not a 100% because I only used that laptop for 2 weeks and it had a problem with a screen and had to go back to a warehouse! What’s more frustrating is that I’m expected to pay R1380 for them to fix the screen ? Please tell me why doesn’t it have a warranty? Why am I expected to pay for a screen of a laptop I hardly used for a month ? Other companies are able to assist a client with their products because they have a warranty , what kind of a company is HomeChoice ? They have the audacity to tell me that that laptop doesn’t have insurance?
I have settled the Home Choice account and had it closed!! Can you please just help me get my credit back from this company because I already bought a new laptop and I don’t want that laptop anymore!!! Their products are clearly not a 100% because I only used that laptop for 2 weeks and it had a problem with a screen and had to go back to a warehouse! What’s more frustrating is that I’m expected to pay R1380 for them to fix the screen ? Please tell me why doesn’t it have a warranty? Why am I expected to pay for a screen of a laptop I hardly used for a month ? Other companies are able to assist a client with their products because they have a warranty , what kind of a company is HomeChoice ? They have the audacity to tell me that that laptop doesn’t have insurance?
TK
Thokozile K's updateReviewer Update
03 Dec 2024, 09:41It’s December 2024 and my laptop that I have fully paid for and that didn’t function within weeks upon buying it is still with HOME-CHOICE!!! It has been with them since June 2024 , that time it is fully paid for. Never make a mistake of purchasing from this company in your life , you will regret it!!!! I still maintain how horrible their customer service is! And they have the audacity to refuse with my credit for a laptop I barely used!!!
TK
Thokozile K's update03 Dec 2024, 09:41
Reviewer Update
It’s December 2024 and my laptop that I have fully paid for and that didn’t function within weeks upon buying it is still with HOME-CHOICE!!! It has been with them since June 2024 , that time it is fully paid for. Never make a mistake of purchasing from this company in your life , you will regret it!!!! I still maintain how horrible their customer service is! And they have the audacity to refuse with my credit for a laptop I barely used!!!
TK
Thokozile K's updateReviewer Update
21 Jan 2025, 08:44I want the laptop that I fully paid for please. You’ll let me know once it gets to Bloemfontein! It has since been with you guys from June 2024 and it’s January 2025 , I want my laptop with all its accessories! I would rather throw it away once I have it rather than it being with the company that doesn’t have customer service.
TK
Thokozile K's update21 Jan 2025, 08:44
Reviewer Update
I want the laptop that I fully paid for please. You’ll let me know once it gets to Bloemfontein! It has since been with you guys from June 2024 and it’s January 2025 , I want my laptop with all its accessories! I would rather throw it away once I have it rather than it being with the company that doesn’t have customer service.
TK
Thokozile K's updateReviewer Update
06 Mar 2025, 10:38I got the laptop in the same condition , I have never in my life paid for something I’m not even using. Homechoice is the worst company to resort to in buying anything!!!! They don’t have warranty on their laptops , never make the mistake of buying anything from them!
TK
Thokozile K's update06 Mar 2025, 10:38
Reviewer Update
I got the laptop in the same condition , I have never in my life paid for something I’m not even using. Homechoice is the worst company to resort to in buying anything!!!! They don’t have warranty on their laptops , never make the mistake of buying anything from them!