SN
Sinentle N
1 reviews | Active since Aug 2022
13 May 2023, 20:33
horrible customer service
I'm so disappointed at homechoice, I'm paying for a washing machine that is not working have reported numerous times and the only thing i get to be told is that its being escalated. its been over 2 months and its leaking cant use it been to the showroom and called head office in Wynberg cape town because I'm in cape town. no luck. agents dropping calls keeping me on hold for the longest time until i hang up.my only wish is to get my money back and i will never ever recommend this company to anyone.
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Replies (2)
Homechoice's replyOfficial
15 May 2023, 07:26Hi Sinentle.
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
Homechoice's reply15 May 2023, 07:26
Official
Hi Sinentle.
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
SN
Sinentle N's updateReviewer Update
19 Jun 2023, 09:58This issue is still very much open and ongoing. on the 9th of June i went to the head office in Wynberg. there is no response defy people came to my house and were unable to resolve the problem. was told that should this happen i will get a replacement or credit but nothing like that has happened i even had to stop my direct debit simply because i have been paying for something i cannot use
SN
Sinentle N's update19 Jun 2023, 09:58
Reviewer Update
This issue is still very much open and ongoing. on the 9th of June i went to the head office in Wynberg. there is no response defy people came to my house and were unable to resolve the problem. was told that should this happen i will get a replacement or credit but nothing like that has happened i even had to stop my direct debit simply because i have been paying for something i cannot use