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mphasa M
1 reviews | Active since Oct 2013
15 Jun 2016, 07:51
Horrible after sale Service
<p>I bought couches from you guys and I logged a complain about their quality on the 11/05 I didn't get any response until I call again only then they sent someone to come and do assessment. Assessor confirmed that it was factory's fault(04/06)and I will be getting a call on Monday (06/06) guess what, I am still waiting yet I get calls end of every Months to pay my account, How long should I still wait ref AD4676</p>
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Replies (2)
Homechoice's replyOfficial
15 Jun 2016, 07:54Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Homechoice's reply15 Jun 2016, 07:54
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
mM
mphasa M's updateReviewer Update
23 Jun 2016, 13:41How long does it take to get a feedback, I haven't received anything since the assessor came to date.
mM
mphasa M's update23 Jun 2016, 13:41
Reviewer Update
How long does it take to get a feedback, I haven't received anything since the assessor came to date.