EP
Eugene P
1 reviews | Active since May 2014
03 Oct 2016, 16:00
Homies not delivering
<p>I bought a bathroom set for R1500 in August. After opening parcel we found the mat had a hole in it. HC told us to send it back and they will replace it. After a month not hearing from them we called and eventually after many attempts we were told that we have to send back the rest of the set but we explained that we allready altered the curtains. Once again we were told that the supervisor will call us. We still waiting and its another month later. This set is sold in different options of pieces and for some reason we cannot get someone qualified enough to help us. Yet every month i would be called and payments is demepanded. WT F???</p>
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Replies (1)Homechoice's replyOfficial
04 Oct 2016, 12:30Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply04 Oct 2016, 12:30
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
