HomeWreckers not Homechoice

I have a had a homechoice account for over 4 years, never missed a payment ever and I always purchase items from them so I would like to think I'm a loyal customer, they have never even given me any form of customer loyalty recognition or voucher for that (but that's besides the point).

So they have been debiting me form the same bank account same day every month without difficulty and with that we build a long term relationship and me keeping my credit record clean.

So in the month of September they send me an sms to thank me for my payment for September (I get the sms every month a day after my debit order) so I assumed all was good because this sms is fim**** to me

Someone calls me just before 6pm in Monday evening (which i find inappropriate to call customers at that time) and ask when can they expect my next payment and I was shocked as to why she would call and immediately ask that questions yet they have all my details and there was never an issue with me paying. So she goes on to say my account in arrears because homechoice had a system issue but my payment was received and reversed on the 8th of October but I never reversed anything and no money is reflected in my bank account and she will let her team leader phone me back because she couldn't answer the questions I had for her(team leader has still not called me) and nobody notified the customers of the apperant "system issue" which is by the way not my problem.

A different agent named C.Botha said its because I did not approve Debi check mandate and also I'm not the only customer because they had a system error, so she didn't have her story together clearly and all they are doing is trying to pin this on me as if I am at fault her

I spoke to Joshua yesterday who said he has never come across a query like mine before because my account on theirs system shows I have overpaid and That I'm in arrears which is contradicting

And now I'm getting calls from the company that I need to make an arrangement because I am in arears, they have just messed up my credit profile which I have been keeping clean for a very long time. It is not my problem that they did not debit my account or call me I due time to alert me of the issue they had on their end, I also have a short term loan with them and that was debited successful on the same day

Who asked them not to debit my account, and now I'm in arears because of them and the agent asked me if they can run a double debit this month which I told her is not in my budget I can't afford this due their incompetence

They don't treat the customers fairly at all

My credit future is now ruined of Homechoice