1 reviews | Active since Feb 2016
Homechoice:Useless and rude call agents
This week I received my statement from Homechoice and in the statement it says this month I had to pay R5999 .I was confused,I send them two emails and made requests to be called back because I needed an explanation. My installment is approximately R612 and my account has no arrears .For a few months,they have been paying R69 and I did not panic since I had no arrears.In my email I requested an explanation and a payment arrangement because I can't afford R5999. They did not respond. I called them yesterday,the first call agent hung up .I tried again and spoke to Atile ,he kept me on hold for a long time and promised I would receive a call back but nothing happened. I requested another call back.This morning,a very rude lady by the name of Pam calls me and gives me attitude. She said she has no answers and spoke to me disrespectfully and dropped the phone...hai I'm not happy with Homechoice.
Ntshidiseng Molefe ***
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice