NK
Ntando K

1 reviews | Active since Jun 2018

03 Sept 2018, 11:15

HOMECHOICE'S SHOCKING CUSTOMER SERVICE!!!

Homechoice's customer service and credit controls are very poor!!!

I notified them that a ********** Homechoice account ( ********** 55) had been opened in my name and provided them with a certified copy of my ID and affidavit on 4th of May 2018, requesting them to investigate and clear my name with the credit bureau.

I also followed up on the 11th of June (on ********** without a single response from the company.

After numerous follow-up calls to their "customer service" department ( ********** ) and ***** department ( ********** /1082) not a single person has been able to let me know what is going on or has a cooking clue.

Homechoice is very quick to sell their expensive merchandise on credit to poor township families who can't afford them but cannot do something as simple as follow-up and investigate a ********** account! Useless!

Well done Homechoice.

0
Replies (2)
Homechoice
Homechoice's reply03 Sept 2018, 11:17
Official

Good day Ntando Khanyile

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

One of our staff members will be in contact with you shortly.

Regards

Customer Support Team

NK
Ntando K's update04 Sept 2018, 10:28
Reviewer Update
Any progress here, what are the findings??? This issue is supposed to have been investigated in May already...