1 reviews | Active since Dec 2011
Homechoice's lack of customer service
About 3 months ago homechoice contacted Me and offered a bedding set on promotion. We did the application telephonically and I qualified for the credit facility. I was informed that that the order would be delivered within 7 - 10 working days. 3 Weeks passed and still no order. I contacted homechoice and was informed that the address on record was wrong and that the courier returned the order. The lady that did the telephonic application entered 6th avenue instead of 5th avenue, even after I spelled it out to Her. From there on it has been an absolute nightmare with e-mails back and forth. Proof of address, certified I.D. copies, I.D copies with My address and contact numbers displayed on it, etc, etc, etc. Yesterday eventually I managed to place an order, after the sales lady informed Me that the information on the system was still not updated. She updated all My details, confirmed My approved credit limit and placed My order. At last I thought, all was sorted out and I could start looking forward to receiving My long awaited order. This morning again received a call from Homechoice, informing Me that I now need to take a selfie holding My I.D otherwise My order would not be delivered. Now I ask the question, the first order was sent and then sent back due to the incompetence of the call centre staff? I have sent all documents, proof of identity, bank statements, salary slips, proof of address, next of kin information and so forth. Why am I being denied My order now? I still supported them, in spite of the fact that the service was extremely poor to say the least.
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We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice