HomeChoice’s Disorganised Team and Shocking Service

I’m extremely disappointed in HomeChoice. Their service is completely disorganised and uncaring. Every time I followed up on my complaint, I was answered by a different person, none of whom seemed to know what was going on. I had to repeat my story over and over again, with no real help or consistency.

I bought a Connex Swift Book laptop from them around 4 months ago. From the very beginning, it had major issues — freezing, buffering endlessly, and refusing to complete Microsoft setup. After their tech support failed to fix it remotely, I was told to return it to the Johannesburg showroom, which I did on 25 March.

After that, I received no real updates — just delays, excuses, and conflicting information. I was told the laptop only went in for repair on 5 May, which is outrageous. Now, after all this time, I’ve had to buy a new laptop elsewhere because I can’t wait forever. And yet, HomeChoice is still calling me to demand payment for a faulty product I never got to use.

To make matters worse, I have still not received a single follow-up call or the repaired laptop.

They sold me a broken product, failed to fix it, and continue to expect payment. This is completely unacceptable, and if this continues, I will be taking the matter further.