HOMECHOICE'S COMPLETE DISREGARD FOR POPIA AND CONSUMER RIGHT!!! ABSOLUTE *******!!!!!

For the past 24 months I have been working hard to improve my credit score hence I opened up a Homechoice account in order to help achieve my objective. Since then I have never missed a payment on my premiums. It was to my disappointment when I received a notification on 19 August 2024 from Homechoice saying "Thank you collecting your Homechoice WL parcel with reference HC***-1". The problem is I NEVER MADE ANY PURCHASE NOR COLLECT ANY PARCEL FROM HOMECHOICE!!!! Every item I have purchased from them has been delivered to my door. I proceeded to call Homechoice and when they did a verification over the phone, all of a sudden my contact information did not match (EMAIL and TELEPHONE NUMBER) My question is how do they allow this to happen without verifying with me? I went to the nearest police station and did an affidavit stating that this purchase that I was now being debited for was not made by me the account holder. I emailed the affidavit to the Homechoice ***** email addresses as advised by one of their Fox Street branch members (where the item I allegedly purchased was picked up from). Until this day I have not received an feedback from Homechoice, instead I have since been debited twice for something I don't own and did not purchase. On top of that, going through my Experian credit report today, I discovered that since disputing the purchase there has been two other enquiries from Homechoice which once again were NOT AUTHORISED BY ME THE ACCOUNT HOLDER!!!! How does Homechoice even authorise any enquiry under my name if my account is currently investigating a *****ULENT purchase????? Reading the many 1 star reviews they have on Hellopeter, a lot of South Afreicans are a victim of Homechoice's poor protection of their customer's personal information. They have no respect for the POPIA and are ruining people's lives!!!! Homechoice is a disgrace and has messed up my chances of buying my children a home!!!! I DEMAND RETRIBUTION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!