TR
Traci R

1 reviews | Active since Dec 2017

15 Oct 2018, 08:03

HOMECHOICE/FINCHOICE DISSAPOINTS AGAIN

Once again this company messes up another account of mine!!! Last week I spoke to a consultant at finchoice about my loan I advised her payment would be made on Friday, as discussed I made full payment on my loan on Friday and 2 minutes later I got an SMS saying my account was handed over. ***ing unbelievable, the consultants at finchoice / homechoice are so *********** and think that it's ok to mess with a person's credit as they did. Now I have have been calling the 3rd party constantly and finchoice and no one has had the ***ing decency to come back to me with some explanation. I need someone to confirm that the payment was received and this 3rs party thing is to be closed!!!!!! This is ******* and *********ly ways of operating. If a client requests a few extra days you give them that. Now I have to run around trying to figure out what the **** is going on. You people are truly idiots and I am taking this further.

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Replies (2)
Homechoice
Homechoice's reply15 Oct 2018, 08:05
Official

Good Day

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.

One of our staff members will be in contact with you shortly to help resolve the issue.

Regards

Customer Support Team

TR
Traci R's update16 Oct 2018, 14:18
Reviewer Update
Once again another mess up!!!! I made a payment on the restructured account (homechoice) on friday, and i have been getting calls whole week saying I am behind in payments!!!!! My next debit order is suppose to go off 25th of this month, please check you systems and update your stuff, because I am suppose to be up to date.