HOMECHOICE...BIGGEST MISTAKE I EVER MADE!!!

An agent called to say if I made an order I would get a guaranteed price of a microwave or fridge...etc. So I decided to order a duvet inner. On a hunch, after an hour or so, I decided to call their office to find out about this offer. I was the told the only guaranteed prize was aprons! APRONS??? FOR SPENDING THOUSANDS YOU GET AN APRON?LOL. So I immediately cancelled the order and was told if it was dispatched I just must send it back. Luckily, the driver called on his way and i told him not to bother coming as i was returning the order anyways. Its been over 2 weeks since I returned the order, a new amount has been debited off my account, including the cancelled order! Needless to say after numerous calls, the "lovely" people have still not resolved the issue. THE LEVEL OF INCOMPETENCE THOUGH...ITS RIDICULOUS! How long can it take to fix such a simple issue???