Homechoice - Worst service ever

Hi, I have placed an order beginning of April 2020 and paid cash. On the 29th of May I received a parcel number stating that my order are being dispatched, since then I have been phoning weekly to find out the status of my order, with the same answer they will investigate and phone me back, which they never do. To date I have not received a single phone call from Homechoice to tell me the status of my order and it is a month later. I have never experienced such terrible service from anyone and will never make use of their services again and will not recommend them to anyone. I phoned again today and was promised that a Supervisor will phone me to tell me when I will receive my order, but I will not get my hopes up.