HOMECHOICE - WORST CUSTOMER SERVICE EVER

Empty promises...I've spoken to numerous staff from your company, promising they will see what the problem is and get back to me shortly. Still waiting for all of them to get back to me. Not to mention the emails that are being ignored and the inbox messages. They have all necessary documents emailed to numerous people including your legal department, and still nothing. A whole lot of empty promises.

Still no call from any of your staff. Their probably very busy trying to sort out all their unhappy clients. No good reviews, only bad reviews. How are you working on bettering your service if you ignore your customers and lie to them.

And some of us actually work, so i did message you to phone after 15h00. Why have my account still not been resolved. I've spoken to how many people, emailed all documentation and correspondence, payed up letter to Nimble Group and Homechoice legal department. So the next person phoning me will asked me the same questions, transfer me to the legal department, and I have to explain once again that my account is payed up, I placed a new 6 month payment order etc etc. Please take note that all conversations are being recorded for security reasons. Do me a favor and go listen to all your recordings and contact me when you actually know what's going on with my account. I'm not going to repeat myself with every person that phones me and not knowing what their doing. Phone me when you've got my account sorted out.

Nimble Group confirmed that my account is not in errors and has been payed up. They have send confirmation to Homechoice that account is settled. Why was I allowed to place new order if my account was in errors. I spoke to Phativa at Legal department on Thursday, she said that she needed to confirm with Nimble Group if account has been settled. She would phone me back shortly. I'm still waiting. Azolile Lobishe - Customer Success specialist 🤣 send me my payed up letter and told me to ignore the sms that my account is in errors. I've got all this on email. And then my account gets blocked and I end up with all this. And nobody knows what their doing. And then they give me attitude on the phone as if I'm the one at fault. Phone me when you've got my account sorted out. Do not phone me if you don't know what your doing, why you're phoning me and asking me the same question over again. Thank you

Update: after how many emails, last phone call received from Homechoice on the 5th December with promise that my account would be sorted out, and my credit record be sorted out. My account is still not rectified. And no response further from Homechoice. Worst service ever. I have send them paid up letter from The Nimble Group as well and a letter from their own company but nothing. They responded with sending me my statement, which clearly shows account was paid up.
So disappointing 😞 will definitely not order through this company again.