WQ
Wendy Q

1 reviews | Active since Aug 2014

04 Dec 2024, 04:37

Homechoice will mislead you, don't be fooled. Look for a competitor like Pres Les, you won't go wrong

On Dec 1, I went online to buy the 5pce Lupi bedcover set that was selling for R699...as advertised and with a "black Friday " sticker. At checkout, it couldn't go through. The next morning I drove to Homechoice Wynberg, I was assisted by a lady named Nolukholo. The price still showed R799 but always gave problems at checkout so she referred me to Ncumisa, same thing happened. I decided to call their customer care for assistance. I spoke to Khanyiso and because I was on the line, I couldn't log in. I suggested he calls me back in few minutes as I know that at the callcentre you don't get to be assisted by the same consultant. He never called. I sat there for more than an hour and left. On arrival at home, I tried. It did take me through to checkout and the price was now R1099. How could they mislead us? The time and effort? Why is Homechoice *****ing us? This is the second time now I write a similar incident about them. First it was the 5pce/3pce suitcase set that they advertised online with an incorrect price and when I sent my husband there we found out we were misled. Kindly alert the public to avoid this shop at all costs. I never had such an experience with their competitors like Pres Les. Are they sinking and trying to revive the business by lying? Pathetic! Disgusting! My alternative number is ***

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Replies (1)
Homechoice
Homechoice's reply04 Dec 2024, 07:41
Official
Hi Wendy,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.

Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,

The Customer Support Team