NP
Naledi P

1 reviews | Active since Sept 2015

25 Jun 2017, 23:57

homechoice will dry your bank!

<p>I'm so tired of home choice I always have a problem I swear after this I'm closing this account,gosh thy r so not orginised,bad service,thy call u none stop to make an order! Here's what happened home choice just debited 1000+ from my bank account for blankets the I have cancelled at the begins of the month,im so angry even to write this! I wanted to order the special on blankets wich was buy 2 get 1 free and I did with my phone and now on quantity I pressed 3 but saw my credit dropped too much so I immediately wrote to home choice via email told them I made a mistake can thy please cancel my order and make that option more simple as too some of us it's culonfusing,fine thy emailed me back saying that the will cancel my order after a few days the order comes to my house gosh I don't even open nor sign for it! Now thy have just debited 1000+ from my account and I know thy won't reply to this until I reverse the money myself wich will cost me the thy will only call when thy see I've done that can hello Peter plz help me I don't want anything to do with home choice I just want my money back I want the to reverse it back to my account cz if I do it myself it's gna b bank charges last time I had to do it the way cz thy never helped I should've closed this account with the first incident please if any1 is reading this review don't even bother to open home choice I was also warned but wanted this for my mother...</p>

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Replies (1)
Homechoice
Homechoice's reply26 Jun 2017, 08:47
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team