1 reviews | Active since May 2017

30 May 2017, 16:45

Homechoice who puts up false infomation

<p>I'm currently having a terrible experience with homechoice who puts up incorrect information on Transunion and nobody wants to assist to rectify this.</p> <p>Account number ********** 29 on transunion shows that i was in arrears for 3months which is not true cause it was their neglicence if nobody was in contact with me or no statements was sent i only picked this up when i pulled out a Transunion report and further more my account is paid up.</p> <p> </p> <p>Homechoice needs to rectify this in which ever way they need to cause this is their incompetence and I need it sorted.They are *****s and they put up false imnforamtion people should becareful of them and should not do business.</p> <p> </p> <p>Regards,</p> <p>Mrs Govender</p>

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Replies (2)
Homechoice
Homechoice's reply31 May 2017, 08:41
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

's update31 May 2017, 12:33
Reviewer Update

I am still awaiting for someone to contact me to rectify this.