Homechoice, where the agents are the customers

I receivd the most terrible service from Homechoice contact centre. I have spoken on numerous occasions to different agents at homechoice. I always end the calling feeling the same, Highly irate. They don't listen to the customer, they speak over the customer. They try justifying themselves when they make a statement to the client.

I spoke to an agent yesterday, he played tug'o' war, forgetting that I am the customer and he is the service provider. At one stage it seems like my enquiry was something personal. I waited for almost an hour on the line to speak to a senior as I am still waiting on senior to contact me for an inquiry I had in May month already, I sent her an email yesterday. No correspondences from Mrs/Miss Gaba yet. I made a credit purchase online, nowhere could I find the terms and conditions that states that an additional R29 needs to be added to your monthly installment each and every month as that will be the service fees.

Normally at any other retail store, the monthly services is included on your monthly installment. No hidden fees. If it was not for the arrogant agent I spoke to yesterday, I would have never known about this additional charge. I mean it is quite ridiculous that you get to choose a repayment amount and being under the impression that that would be the only amount that you're paying as it includes their interest.

I would not recommend anyone to contact their call center, where their products are of good quality they lack of good customer service.