1 reviews | Active since Jan 2017
Homechoice what the hell????
I placed an order on 25-11-2019 received a sms confirming the order and an email to confirm when it leaves the warehouse. On the 29-11-2019 I tried calling several times to check what the delay was but each time I selected customer service option 2 my call was disconnected. I then emailed customer service questioning the delay and the reply I received was that my refund was being investigated. I rep**** asking them what was going on as my email referred to a order placed. No reply to that email. On 30-11-2019 I placed new for something different. Same prices sms and email. Today I called again and got to speak to an agent Nonthondo who advised they are having issues with systems and phone lines everything practically but she will escalate the orders that are in process she also canceled 1 so I could apply a voucher which I received today. I immediately placed an new order received the confirmation sms and email at 1511 and then at 1543 received another sms saying “You have unfortunately not met HomeChoice's credit criteria. To arrange a cash payment or for queries please contact us on ***. ***.” I called again and this time I spoke to an agent who’s name I didn’t catch. I explained the sms I had received and that he explain what exactly the problem was. Apparently they were calling me from but I wasn’t answering so they were unable to verify that it was in fact me who placed the order. I had received several calls from *** during the past week but nobody spoke back and the call dropped. My question to him was what the plan is now as their phone line problems can’t be my problem and how can you decline someone if all the client service operators know this phone line problem exists? How do we move forward? just place the order again madam. The problem is the 1 item is out of stock as per Nonthondo and What happens to the voucher I have already app****? This problem apparently affects online customers according. Then put a sign up on the site that your lines are and develop another way of verifying your customers. Don’t just send an sms to an existing client saying that they don’t meet the criteria. Unless you dont need business and don’t care how you treat clients?
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Best regards,
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Best regards,
To date no one contacted me.
I also see that is your standard response to Hellopeter reviews, hence I assume that promised call will never be received.
In fact I called in again and placed a new order for the one item; telephonically with and agent.
I received an sms and no email this time
I asked him if I will get a verification call now that I have called in to place and order to which he advised they would, so let’s see how this goes down.
To date no one contacted me.
I also see that is your standard response to Hellopeter reviews, hence I assume that promised call will never be received.
In fact I called in again and placed a new order for the one item; telephonically with and agent.
I received an sms and no email this time
I asked him if I will get a verification call now that I have called in to place and order to which he advised they would, so let’s see how this goes down.