1 reviews | Active since Apr 2025
HomeChoice Violating POPIA & Ignoring Complaints!
I am deeply disappointed and frustrated with HomeChoice’s blatant disregard for customer privacy and its failure to address a serious complaint.
I have been a loyal HomeChoice customer for the past eight months, and my account has always been in good standing. Despite my responsible payment history, I am now facing an alarming breach of privacy and a complete lack of accountability from HomeChoice.
On March 5, 2025, I lodged a formal complaint regarding a breach of the Protection of Personal Information Act (POPIA), Act 4 of 2013. My personal information—specifically, my partner’s contact number—was accessed and used without my consent. I never provided his number to HomeChoice, yet on March 26, 2025, he received a call regarding my account.
I immediately contacted HomeChoice for an explanation. An agent confirmed that my partner’s number was not even listed in their system but failed to explain how they obtained and used it. This raises serious concerns about their handling of customer data and potential misuse of private information.
Since submitting my complaint, I have been met with silence and complete disregard from HomeChoice. Instead of addressing the issue, they have chosen to harass me with up to five calls per day demanding payment—while ignoring my legitimate privacy concerns.
As a responsible and loyal customer, I am appalled by HomeChoice’s lack of professionalism and accountability. I refuse to make any further payments until this matter is properly addressed. If HomeChoice does not respond within 48 hours, I will escalate this issue to the Credit Ombudsman and relevant consumer protection bodies.
Customers beware! If HomeChoice can *******ly access and use private numbers, what other privacy violations are happening behind the scenes? This is a serious red flag, and I urge others to think twice before trusting them with personal information.
#POPIAViolation #HomeChoicePrivacyBreach #ConsumerRights #HelloPeter
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team
Thank you for acknowledging my complaint. I will await your resolution of this matter. However, I find it concerning that my issue is only receiving attention now that I have made my complaint public. This suggests that your response is driven more by concern for public perception than by genuine customer care. I hope that moving forward, Homechoice prioritizes proactive customer service rather than reactive damage control. I look forward to seeing how you resolve this issue.
Kind Regards,
Kamogelo
Thank you for acknowledging my complaint. I will await your resolution of this matter. However, I find it concerning that my issue is only receiving attention now that I have made my complaint public. This suggests that your response is driven more by concern for public perception than by genuine customer care. I hope that moving forward, Homechoice prioritizes proactive customer service rather than reactive damage control. I look forward to seeing how you resolve this issue.
Kind Regards,
Kamogelo