Homechoice - Very disappointing

I placed an order for a Bennet Read 22 litre Airfryer on the 16th November 2022, after receiving a notification that it is back in stock. By the 24th of November, I queried why the order is still not fullfilled. All of a sudden it is packed and "handed to the courier". After numerous emails going back and forth where I am constantly being told that they are still within their timeframe for delivery - I checked Courier It's website to track from their side where my parcel is, and lo and behold they have no Waybill number as supp**** by Homechoice site on their system. I have been **** to by the call centre from the 24th of November already and I am absolutely disgusted by it. I have been a client of Homechoice for going on 20 years now. I will be paying off my account and will not purchase anything else through them again.