HOMECHOICE - TIME UP!

I had my first issue in 2018, after adding it on Hellopeter my query was sorted. I bought couches in 2020 and the one fell in, it took them over a month to collect. The assessor came out and they collected the couches on the 14th of August 2021. Every week I had to follow up. On two calls the consultants confirmed that they are replacing it with new couches and should get delivered by latest 10th of September 2021. I phoned 4 times on the 9th of September 2021 and another consultant confirmed it must still get assessed, I phoned again about 3 times on the 10th of September 2021 and the consultants confirmed there was no stock to replace with new ones. Again I phoned yesterday, still waiting for a team leader to phone me back. I phoned today and the system shows my query has been logged and they must still do the assessment. Since they collected the couches, exactly a month ago today, NO ONE bothered to phone me to give me an update, I had to phone them all the time. Once a mistake but twice...pathetic and I still don't know why homechoice even exist!!! If my couches is not delivered by end of this week or full reimbur*****t of ALL my installments, Homechoice will be the front page of every newspaper I can think of and I will have a good reason to spend money. My sister is still waiting for her credit reimbur*****t after 3 years, she is going to the ombudsman. Enough, worse account ever!!!