HOMECHOICE *******!! REGISTER ********** ACCOUNT AND FAIL TO CORRECT IT.

Is there an option for a ZERO RATING???

In July 2020 a ******** posing as my husband phoned into Homechoice and ordered goods on credit. The goods were delivered to an address in JHB, we live in Cape Town. Shortly after, we noticed debit orders, which we never authorised, for large amounts coming off our bank account to order of Homechoice. We immediately contacted the bank and had the debit order reversed. Homechoice continued to take money off our account without authorisation. I phoned Homechoice to query why they were taking money from our account. I was advised that goods had been ordered on credit against my husband's ID. When I asked how this could happen without my husband's consent, they advised that all anyone needs to buy goods and authorise a debit order against my husband is his ID number and bank details. WHAT THE HECK!!!!!! So literally anyone can phone them pretending to be my husband and they can start taking our money???

Anyway, the case was reported and they EVENTUALLY stopped taking our money (never mind all the additional bank charges we had to pay for all the reversals). My husband and I are now applying for a bond to buy a property, under tight timelines. The bank won't accept our application because they are picking up that my husband still owes money to Homechoice (insert swearing emoji!!!) I phoned Homechoice and was told that the matter was under investigation. Well.... I explained how that wasn't our problem and how they had made the mistake in the first place and now needed to URGENTLY correct it (we have 4 days to finalise our bond). I was assured that an email would be sent to me confirming that the matter was ********** and that my husband does not owe them money. I waited and waited until the end of the day and still hadn't received any emails from them. I called again an hour ago and was assured that the email would be sent straight away... still no email.

To say I am fuming is an understatement... HOW HAS THIS HAPPENED????? How do they get away with *****ing from people and then are so *********** that they cannot even correct their error???

EXTREMELY UNHAPPY!!! If I lose this property because of Homechoice, I WILL BE SENDING THEM A LAWYERS LETTER AND INSTITUTING LEGAL ACTION AGAINST THEM!!!!