FJ
Fundisa J
1 reviews | Active since Feb 2020
24 Feb 2020, 17:18
Homechoice thee worst ever im South Africa
I have never ever dealt with a business that has such level of incompetence ever before... Placed an order on the 28th of January... To date nothing. Then to my surprise, February statement the item has been included for payment for February for an item i have been waiting to receive since. Don't get me started how rude the call center staff. Pay them off and leave is my ultimate decision. Thee worst ever
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
25 Feb 2020, 09:13Hi Fundisa.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
Homechoice's reply25 Feb 2020, 09:13
Official
Hi Fundisa.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
FJ
Fundisa J's updateReviewer Update
25 Feb 2020, 10:38Thank you for your response. However rest assured that I have exhausted my airtime calling daily to do precisely what you promise to do. Last response yesterday afternoon I was advised that my item is still in your warehouse in JHB pending collection from your independent couriers. Whenever I asked who the courier is no one seems to know. It's exhausting doing business with you. As a paying consumer i feel i need to beg you to deliver my item even though you called and bugged me to purchase. That's precisely where your service ends. After that it goes down south. I am sure you have lost a lot of consumers due to this. And i can assure you you will lose a lot more. Your after sales is extremely incompetence and rude. Not all however majority of your customer service staff just dont care.
FJ
Fundisa J's update25 Feb 2020, 10:38
Reviewer Update
Thank you for your response. However rest assured that I have exhausted my airtime calling daily to do precisely what you promise to do. Last response yesterday afternoon I was advised that my item is still in your warehouse in JHB pending collection from your independent couriers. Whenever I asked who the courier is no one seems to know. It's exhausting doing business with you. As a paying consumer i feel i need to beg you to deliver my item even though you called and bugged me to purchase. That's precisely where your service ends. After that it goes down south. I am sure you have lost a lot of consumers due to this. And i can assure you you will lose a lot more. Your after sales is extremely incompetence and rude. Not all however majority of your customer service staff just dont care.