Homechoice the worst, boycott them!!!

Homechoice is simply the worst. Quality, customer service and so on.

Earlier this year I purchased a deep freezer. The freezer was delivered and the same day we noticed that the freezer was damaged, I took pictures and sent them an email without fail. I got acknowledgment of receipt from them, and I was told to wait 24-48hrs to be assisted. That never happened, then I called back and they claimed they did not receive any email, that I should send again, I did just that. There was a lot of back and forth disgusting service that lasted for 2months before picking up the freezer. 2months later finally they came to get thier damaged freezer and boom another 2months has past and they have not credited me and they claim I am owing them, messing up my credit score. Homechoice agents are rude, clueless, unprofessional and lie a lot. Everytime I call, I am told, this had been escalated, a Manger will call you. Till today nothing 😒. I will report to the ombudsman if this is not resolved soon.