NG
Nokuthula G

1 reviews | Active since Jan 2017

11 Jan 2017, 13:12

Homechoice TERRIBLE SERVICE(****)

<p>Homechoice is a ****, I requested an order and paid R 5 615.32 first week of June and 2 months passed by with no delivery and no explaination. I then requested a refund in August till today I have not received my money. Whenever I call them I get different stories from different consultants. Last year on the 8 of December 2016 they requested proof of payment after I have called so may times and I emailed it to them and I have just called today they say they have not received the email I must fax the proof of payment. My issue is that why should I keep on sending proof of payment dont they have my payment details in their system. I am sick and tired of calling them anymore. I want my MONEY BACK. They offer TERRIBLE SERVICE. </p>

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Replies (1)
Homechoice
Homechoice's reply11 Jan 2017, 15:35
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team