Homechoice terrible service

This is the worst company ever with regard to customer service. After two months the item with a factory defect was replaced, with another item with a factory defect even worse than the first one. Unbelievable! Homechoice DONT'T PHONE me with empty promises, do something about the issue. You haven't even arranged to fetch the item which I have immediately reported. Check your stock and make sure they are without factory defects, please. I am inclined to think you are buying damaged stock at a discounted price and then resell at full price, hoping your poor customers won't complain. I am NOT paying for a damaged item.