HW
Hendrik W
1 reviews | Active since Feb 2022
06 Mar 2022, 13:49
Homechoice Terrible after sales service
On the 14 Dec 2021 we bought the Alicia 13-piece Luxury Queen Indigo Duvet Set. We received this order on the 23 Dec 2021. The item “curtains” of this order looks like it were tight laced and uneven on the sides, looks very terrible. We called Homechoice and they picked it up on the 4th of January 2022. Since then the only reply we get after several follow ups is "Kindly note that a replacement has been requested and the relevant team will assist." It is now over 2 months later and still nothing is happening. Is there anybody that can assist to get this resolved please?
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Replies (2)
Homechoice's replyOfficial
07 Mar 2022, 08:34Hi Hendrik.
We’re very sorry to hear about the poor service you experienced.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice's reply07 Mar 2022, 08:34
Official
Hi Hendrik.
We’re very sorry to hear about the poor service you experienced.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
HW
Hendrik W's updateReviewer Update
18 Apr 2022, 09:59Please note this has not been resolved and is going for 4 months, absolute a disgrace.
HW
Hendrik W's update18 Apr 2022, 09:59
Reviewer Update
Please note this has not been resolved and is going for 4 months, absolute a disgrace.