YB
Yonela B
1 reviews | Active since Apr 2026
10 Apr 2026, 14:20
Homechoice SUCKs!!!
This store is horrible. I was ****med by their call center agent who **** and said I won a competition run by homechoice and I had apparently won a microwave only to find out I was being ******* into buying that microwave. Worst part is I went to report it to their store in Germiston and management told me I had to wait to be overcharged on my monthly debit before they could help. So now I have a and extra R3800 on my credit that I have to pay. Do not take calls from their agents. They are masters at misleading people!!!
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
10 Apr 2026, 15:44Hi Yonela,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply10 Apr 2026, 15:44
Official
Hi Yonela,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
YB
Yonela B's updateReviewer Update
10 Apr 2026, 16:08Thank you for the reply. The alleged microwave that I supposedly bought was delivered to me on Tuesday but I did not take it nor sign anything. I was then told today at one of your stores in Germiston that the parcel was still roaming and there was no indication that I refused to take it. I was beguiled by your agent around the 1st of April. Just so you know I will be closing my account after I have paid it off. I will be making sure that no one that I know will be supporting your business. Due to *********** staff you just lost a loyal customer!
YB
Yonela B's update10 Apr 2026, 16:08
Reviewer Update
Thank you for the reply. The alleged microwave that I supposedly bought was delivered to me on Tuesday but I did not take it nor sign anything. I was then told today at one of your stores in Germiston that the parcel was still roaming and there was no indication that I refused to take it. I was beguiled by your agent around the 1st of April. Just so you know I will be closing my account after I have paid it off. I will be making sure that no one that I know will be supporting your business. Due to *********** staff you just lost a loyal customer!