Homechoice -- sort your stuff out!!

I am very angered and disappointed in this company. I placed an order on the 20th June 2018 and received a confirmation email that my order has been accepted. I then received a message to say that my order left the warehouse and will arrive at the post office within a few days on the 22nd June 2018. On the 27th June 2018 I received an sms that my order should be at my post office for collection, on arrival at the post office on the 28th June, I was advised that this is a regular mistake from them and there are many customers that get to the post office and there is nothing for them. I then phoned Homechoice and was advised that the parcel will take an additional 3 weeks to arrive, I must just wait. So, I waited. I have then contacted them a few times after that to check on the status of my parcel, which to them was very difficult to answer me as they all had different stories as to where it was and when it will be delivered. I was then informed on the 5th or 6th July 2018 that there was a strike at the Post Office and I will not be getting the parcel, but they will let me know as it will be collected and dropped off with me, which I thought was great... But they still cannot give me an indication of when this will happen?? Today (11 July 2018) I spoke with them again and still they have no answers as to when it will be collected from the post office and delivered to me, I asked to speak to the manager and was put on hold for over 10 minutes up until my airtime ran out. In the passed week I have spent over 4 hours on the phone with them to try and get a service with no solution as to how this will be solved. I am very angered and disappointed as I will still have to pay for the packages and all my airtime ------- With STILL NO ANSWERS!!