Homechoice so dissappointing

I ordered an 18 kg Samsung washing machine from homechoice wich was delivered on the 5th of July. The order was so badly dented on all sides except at the back that I could not except it. I immediately contacted customer service and they arranged for the pick up.

My problem is, till this day the machine is here with me unused. I must have called homechoice over a hundred times and each time they apologise for the inconvinience and promise to resolve the issue. What irks me further is that they keep debiting money from my account for the machine they know am not using. I am so angry and so disappointed by this bad service from homechoice.