Homechoice slow to deal with my missing parcel issue

Homechoice is taking long to respond to my complaint about one of their couriers who delivered a parcel at my work without my knowledge.He went against company and allowed someone else to sign for my orders By the time I was told by the admin staff that I a Homechoice parcel had arrived,the parcel had already been stole.I didn't know wot was delivered as I had made multiple online orders. I went to the Homechoice store in Wynberg to complain about the driver.I was extremely disappointed ,when they could not provide any details of the driver or parcel he had delivered.They has no idea who delivered that day in my area,nor could they tell me what order was sent out to me.I simply told to contact customer or email my complaint.I phoned the customer care line.The agent admitted that they had no idea who delivers what and in which area.She also told me to search again at work for the missing parcel. To date,I yet to receive any feedback from customer care but in the meantime I have to tolerate pesky marketing from their sale agents trying to get me to order.

I also believe that the service agents at the Wynberg branch did not escalate my complaint and queries regarding this matter.