Homechoice should not be your choice people…be careful

Placed an order on 2 March 2024. Waited for the order, eventually it was sent and was out for delivery. I worked the whole week from home to ensure I was there to receive the parcel because I heard that if you do not, they just return the parcel.

No show, and when I tracked the parcel it said returned to courier. I called and was told that if it was returned to courier it means that I was not home when they were delivering. I was also told I should have received a call - I did not and drew a list of all calls for that week - called all of them and none were a courier. In this instance, the courier is Ekasie - who does not even have a telephone number and to date has not responded to my email.

I called again as I had not been contacted after 72 hours no one had called me back. I requested a follow-up. I was told the same thing. I also then made an online request on the 19th and a log was made. I wrote today and was told that there has been no feedback yet and that I can write to the delivery support at their email (I have done this twice). There is no support to speak of and the amount of time for anyone to get back to you is ridiculous. If the company has such an overworked staff who cannot deal with such issues they should employ more or train up staff. You cannot tell me that a query logged with a promise of response in 72 hours is that difficult?

Truly a ********** experience.