1 reviews | Active since Apr 2020
HomeChoice Service Sucks !!!!
I have bought a new Restonic Bedset from HomeChoice in December, received my Bedset and by the end of December i notice the mattress was making a weird noise when I sat down on it. In January I noticed sagging of the mattress on the one side, I contacted HomeChoice an they let me send through pictures on their WhatsApp line I waited for another 2-3 weeks before they let me know that seeing that the besdset is still under guarantee they will manufacture a new mattress and exchange it for me within 4-6 Weeks it is now the 28/April and not one call from HomeChoice letting me know what the delay is. I call the call centre and there is no one able to assist me just that they will ask a Team Leader to give me a call, But they NEVER DO !!! THE SERVICE THAT I RECEIEVED IS DISGUSTING !!!!
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Homechoice
And to DATE i still sleep on a matrass that is sagging and noisy and hurts my back but i am Paying for the damn thing since January - Your service HomeChoice STINKS !!! No one is getting BACK TO ME SO GUESS WHAT ? - I will NOT pay my account Until you feel to resolve this issue or better yet come collect this piece of **** you delivered - i expected so much more from you, And DONT call and blame the manufacturer I did NOT deal with them !
And to DATE i still sleep on a matrass that is sagging and noisy and hurts my back but i am Paying for the damn thing since January - Your service HomeChoice STINKS !!! No one is getting BACK TO ME SO GUESS WHAT ? - I will NOT pay my account Until you feel to resolve this issue or better yet come collect this piece of **** you delivered - i expected so much more from you, And DONT call and blame the manufacturer I did NOT deal with them !
To date Nothing from HomeChoice !!! No one has even called me to follow up
To date Nothing from HomeChoice !!! No one has even called me to follow up