HOMECHOICE SERVICE SUCKS!

I purchased a king XL bed set FROM home Choice in October 2019. I sent in photos and complaints regarding the damage on the matress in October 2020. The matress springs have broken and the matress is completely uneven. (it is a non turn - so turn is not optional). It causes extreme back pain.

I complained in October 2020, to consultant INSHAAF VERNIS!

TODAY'S DATE IS 27 February 2021!

I STILL AWAIT A REPLACEMENT ON MY MATRESS! EVERYTIME I ASK FOR FEEDBACK, I GET THIS RESPONSE,

" Hi Jodi,

Thank you for your email. I'm sorry for the late reply. It has been forwarded to the relevant department. Kind Regards, Inshaaf Vernis Customer Success Specialist Office ***Email *** Web www.homechoice.co.za"

How frustrating! 3 times receiving the same feedback! FOR 5 MONTHS ALREADY!

NEVER EVER, PLEASE NEVER EVER PURCHASE FROM HOME CHOICE!

THEIR SERVICES ARE PATHETIC!

THEY DON'T EVEN DESERVE A 1 STAR!