homechoice service sucks

i called in to close my account but I was told that they don't close account I should just keep it opened by view one of the agent when I asked to speak to the team leader she put me on hold for hours ,still no help, what I don't get is that opening this account took a day now I have to wait over 5 months like she said for the account to dormant ***I want this to be sorted out and also viwe her attitude its annoying