Homechoice service is the worst

I bought a blanket and paid cash at Homechoice. It took over a month to arrive after they told me it would take 7-10 working days. Eventually it arrived at the showroom for me to collect, then the same day they sent it back to the warehouse in Cape Town. I was furious and told them to cancel and refund my money. I then called the call centre and asked them for a refund, they told me I will receive an SMS for the refund which I didn't receive. I had to go into the showroom to find out what the situation was at this point. The lady that assisted me at the showroom told me they didn't put the refund through. I requested the refund and 3 days later I received an SMS that the refund is not successful. I called the call centre they told me that the blanket was returned to the warehouse in Cape Town and I should have been refunded at this point but the courier sent the blanket all the way back to the showroom in JHB.

Over and above this appalling service their call centre staff are rude and put the phone down while you are still speaking to them.