HomeChoice Service does not exist

I am completely disgusted in the service of HomeChoice. I will never support this company again! I ordered a 7 piece bedding set for R1654 that was advertised as cotton, however when my package arrived is was polycotton and completely the wrong colour. Then to return the package was even more of a frustrating process. I was first told, I need to arrange my own courier or drop off the package, however after speaking to someone from HomeChoice for the third time, I was informed that they will log a request to return the package. After 3 weeks of various calls and follow ups there was always a excuse, so I decided by 12 September to drive to Wynberg and return the item! I received a sms 28 September to say that the refund has been approved and funds will be available within 48-72 hours, it is now 2 October and guess what, STILL NO REFUND has been made! After calling HomeChoice once again there is another excuse and that I should give it 7 days and call again Monday. Why is this such a difficult process to get my money back due to your false advertising! I will NEVER purchase another item or support HomeChoice again.