homechoice service department

I have been struggling to get home choice to collect a tv that broke , the product it self broke and there is a 2 year warranty/guarantee on the tv , if phoned them if send them all the details , there was promises made by Attlie one of there consultants of collection of the tv and to see if they can fix it or should it be replaced , from there on out its been 4 weeks waiting and every time i follow up they ask me to send all the info , i have done this 5 times and yet nobody comes back to us ,

please assist me in this

i have all mails and info i can send to you