Homechoice service delivery

[06/05, 11:24] schalk: Yed please. I need urgently to speak to Veronica Daniels [06/05, 11:27] schalk: This problem that I have can not be resolved via messages. I need to speak to Veronica Daniels. [06/05, 11:30] schalk: Or I want to speak to Sharon Brandith the Manager. [06/05, 11:32] schalk: i already spoke to an agent and they could not resolve the problem. [06/05, 11:34] schalk: If I am unable to speak to one of those persons I will take futher steps against Homechoice for ***** and *******ion. [06/05, 12:30] schalk: I did not receive this. Please have it delivered to my address in topaas street 1412. Waverley. Sanet ********** 010081 [06/05, 12:30] schalk: Yes, I did. But never received it. [06/05, 12:30] schalk: Did you order the item? [06/05, 12:30] schalk: I still want it please. [06/05, 12:30] schalk: Yes mam your address was changed, and the only thing that we are going to do is to write a complain and we will do an investigation it will take 7 to 14 days. Kindly make the payment of R350 to our managers account remember you will receive a full refund the we conclude the investigation [06/05, 12:30] schalk: When will this be delivered to me? [06/05, 12:30] schalk: We will depend on your payment of R350 .Eg if you made your payment today that means you will receive your order Monday also with the refund of R350 that you made if you made it today [06/05, 12:30] schalk: Remember your order will be delivered to Topaas street 1412 in Waverley [06/05, 12:30] schalk: Which date must we write for your payment? [06/05, 12:30] schalk: The reason we send you the different account number its because your order is an emergency and is already having an outstanding balance but the R350 will be refunded when the driver comes with your order, that is why you are requested to make your payment direct in our managers account so that you can receive your order on Monday kindly send your I'd number after you made your payment or use your I'd number as the reference number when you are making your payment. [06/05, 12:30] schalk: No problem as soon we receive your payment we will send an email to the courier company [06/05, 12:30] schalk: Yes. Please. Can you deliver after 17h00? On Monday? [06/05, 12:30] schalk: Ok. Thank you. I will do the payment now. [06/05, 12:30] schalk: Because Sharon is our manager kindly use your I'd number as the reference number [06/05, 12:30] schalk: Yes its correct [06/05, 12:30] schalk: Ok. Try to pay now from my husband's phone. Mine doesn't want to. [06/05, 12:30] schalk: This account number does not work. Can I pay to my homechoice account? [06/05, 12:30] schalk: Okay Mam my name is Veronica I'm trying to solve your order so that you can receive it on Monday, are you banking with standard bank or Absa bank? [06/05, 12:30] schalk: Okay we are having technical problems but we are trying to help all our customers and we are doing all our best . for security reasons my name is Veronica Daniels , I'd number ********** 536087 ,employee number 490557. [06/05, 12:30] schalk: Thank you so much. But that account number really does not work. I have tried several times. Even from my husbands account. Is doesn't work. [06/05, 12:30] schalk: Because of your order is an emergency order what you do so that you can receive your order on Monday as you are banking with FNB account kindly use the FNB EWALLET SERVICE TO ********** 893 remember to send your I'd number after you made your payment and you will receive an SMS that confirms your payment has been received also keep my details for security reasons. [06/05, 12:30] schalk: So, because I payed double, and the instalment as well. When you refund. Please refund to my account... Which means this account will be paid in full then. [06/05, 12:30] schalk: Morning people of homechoice, Will you deliver my parcel today? I payed my instalment. Also that R350.00 (twice) [06/05, 12:30] schalk: Answer please? [06/05, 12:30] schalk: Because of your order is an emergency order what you do so that you can receive your order on Monday as you are banking with FNB account kindly use the FNB EWALLET SERVICE TO ********** 893 remember to send your I'd number after you made your payment and you will receive an SMS that confirms your payment has been received also keep my details for security reasons. [06/05, 12:30] schalk: Are you delivering my parcel today? [06/05, 12:30] schalk: So, I have to pay immediately?? But NO delivery!!! ???? [06/05, 12:30] schalk: When will I receive my order? [06/05, 12:30] schalk: When will I receive my order? [06/05, 12:42] schalk: Please note we require proof that Miss Smit signed for the goods. The goods in question cant be signed by anyone except by the person who bought it from you. If no prove can provided then a total refund or the delivery of the goods(rockstar 2 peace essential single duvet set x2) will be requiered. If no compliance from homechoice this matter will be reported at the SAPS for *****, and a case will be opened against homechoice at the (Customer complaint commission of South Africa).

As to date no feedback or proof as been asked for has been received.