Homechoice seem to be promoting ********** transactions and very slow to respond to victims of *****

I received a call in December 2020 from Homechoice confirming if I was trying to open an account with them which was not the case. They indicated that someone was trying to open an account using my ID number and bank details. They further indicated that they will block the transaction and list my ID number as victim of ***** and send me a letter via email to that effect. To date no email was received ad I have been unable to open a new bank account. I have written emails to Homechoice ***** unit and even tried calling them on several occasions, their phone is never answered.