HOMECHOICE ********S

I purchased a lounge cover set earlier this year. Homechoice sent me an incomplete order with one sofa cover missing. On receipt of the delivery I immediately called them to inform them that my order was incorrect. The agent informed me that they were out of stock on the item so I requested that the order be cancelled and that my account should be updated. They sent the courier service to collect the item from me. Upon requesting a return note the delivery guy mentioned that Homechoice had not provided him with one. He demanded that I hand over the item as he had other deliveries to do. He was absolutely rude and arrogant. He refused to hand over the item without proof of return. After he left I called Homechoice informing them about what had happened. The agent assured me that it was okay to send my item through without a return note and advised that they will send out someone during the week again to collect the goods. I was reluctant and asked her what proof do I have if I return the goods without a return note. She assured me that the telephone call was all the proof I needed because their calls are recorded. The delivery guy came back after a week or so and the order was returned in good faith. For several months since then i had to endure harassing telephone calls and messages demanding payment. I have responded timeously to all those calls and messages indicating that I do not owe Homechoice any money because the goods were returned. I've sent several emails to them as well indicating that I am not going to pay for goods that have been returned. I received a few emails back, one from Daniel Heynes and a few others promising that the matter will be investigated and that they will get back to me as soon as possible, this was from early February right up until now. To date I have received no further correspondence from Homechoice. These people are absolute ********s. Now they go and hand me over to VVM for Collections. When I called them asking what account they're handing over because I returned my goods which means I no longer have an account with them, the agent insisted I provide my Identity number and not the account number as they won't be able to assist without the ID number. I am totally appalled by these people. Their customer service is pathetic. For me it seems they don't value their customers and are only out to make innocent people pay for goods they don't have.