KK
Khomotso K

1 reviews | Active since Oct 2017

22 Mar 2018, 14:12

Homechoice ******** and Useless customer service

I have experienced a horrible customer service with homechoice. From empty promises to abusive marketing. I opened an account with them last year April since then I have been in an endless nightmare. With calls selling me same **** I already said I don't want, sometimes even 3 calls in a day. Finally in December they had problems with their payment systems which they didn't inform clients about, I only found out when call to say I didn't pay when I did. I already lost my receipt as December is a busy time and homechoice refused to assist me trace record of my payment in their dis****ional system. I even spoke to managers who also refused to assist. I wrote countless emails to their complaints mailbox to complain but none of them have been responded or attempted to resolve the matter. I finally paid them off and asked to close my account. They sent me a paid up letter and they are refusing to close my account. The rude agent that I spoke to tells me Homechoice does not close any accounts. Regardless of the fact that I paid them up and I NEVER want to do business with them. If u want to be admitted for depression, buy from homechoice. They are a bunch of ******** and ********** who will do anything to get money from you and never give u value. Don't do business with homechoice, I had to learn the hard way.

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Replies (1)
Homechoice
Homechoice's reply22 Mar 2018, 14:31
Official
Good Day K****tso We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention. One of our staff members will be in contact with you shortly. Regards Sandisiwe Customer Support Team